Complaints
What happens to student complaints intelligence inside the OfS?
The Office for Students (OfS) is a risk-based regulator – it gathers intelligence and targets regulatory attention where it’s most […]
March 3, 2026
The Office of the Independent Adjudicator is reviewing its Scheme rules, and it wants you involved
There is a familiar tension in any public service. Do you keep improving step by step, or occasionally pause, look […]
February 24, 2026
Who calls the shots when resolving students’ complaints?
One of the more interesting questions that surrounds the prospect of thousands of students getting compensation for Covid (or strike) […]
February 18, 2026
Consumer rights and complaints in English higher education: a new form of student agency?
by Rille Raaper A year ago I wrote a blog post inviting the SRHE community to reflect on what it […]
February 6, 2026